Policy
The short version: we make jewelry by hand, Shopify handles secure checkout and payment, and every confirmed order includes clear fulfillment expectations. The details:
Shopify processes checkout and payment securely. Maylo does not collect or store card details on this website. An order is confirmed only after availability, shipping, the final total, secure payment, and an order confirmation are complete. Prices are in US dollars; shipping and sales tax are calculated before payment where required.
Every Maylo piece is painted and assembled by hand. Small differences in color, brushwork, and texture are part of handmade work. This does not excuse damage, defects or material differences from the description. The remedies in our Shipping & Returns policy and your rights under applicable law remain available.
Pieces are made in small batches and can sell out. Ready-to-ship and made-to-order timing is shown before purchase. If we cannot meet the stated ship window, we will offer a revised date or cancellation of the unshipped item for a full refund. We may change prices, or add and retire pieces, at any time — changes never affect an order already placed.
Ready-to-ship pieces leave the studio within 3–5 business days. Carrier transit time is additional. Express shipping does not shorten processing time. Made-to-order pieces require 5–10 business days for crafting and preparation before shipping and can be purchased through checkout. Custom pieces begin as inquiries; we agree on the price, latest ship date and cancellation terms in writing before accepting payment. You may cancel a ready-to-ship order before it is handed to the carrier. Email hello@shopmaylo.com as soon as possible. After carrier handoff, the applicable return policy applies. For made-to-order or custom work, cancellation is available for a full refund before production starts. Any terms applying after production starts must be agreed in writing before payment; we do not apply a blanket nonrefundable rule.
Earrings are final sale for change of mind for hygiene reasons. This does not apply to damaged, defective, incorrect or materially misdescribed items. For other pieces, request a return within 14 calendar days after delivery and send the approved return within 14 calendar days after authorization. Items must be unworn, unused and in original condition. You pay return shipping for change-of-mind returns; original outbound shipping is not refunded. We do not charge a restocking fee. For visible damage, an incorrect item, or a visible defect, please email hello@shopmaylo.com as soon as possible, preferably within seven calendar days of delivery. Include your order number and photos if available, and keep the item and packaging while we help resolve the issue. This reporting window does not affect your legal rights or claims for defects discovered later. When Maylo is responsible, we cover reasonable return or replacement shipping and offer an appropriate replacement or refund. We refund when a replacement is unavailable or applicable law requires it. We issue approved refunds to the original payment method within five business days, or sooner where legally required. Your bank or payment provider may take additional time to post the credit. This policy does not limit any rights or remedies provided by applicable law.
Maylo artwork, designs, photography, product names, and site copy belong to Maylo and may not be copied, reproduced, or used commercially without written permission.
Questions about these terms: hello@shopmaylo.com. Maylo is based in Seattle, Washington, USA.