Everything about ordering, shipping, returns, and custom work — and a real inbox behind all of it.
How do orders work?
Add pieces to your cart and check out — payment runs through Shopify's secure checkout, and you'll get an order confirmation by email right away. Ready-to-ship pieces leave the Seattle studio within 3–5 business days. Made-to-order pieces can be purchased through checkout and require 5–10 business days for crafting and preparation before shipping. Custom requests begin with an inquiry, with timing and terms agreed before payment. Carrier transit time is additional, and tracking is emailed when your order ships.
What does shipping cost?
Standard US shipping is $6.95 below $60.00, and free at $60.00 and above. Express shipping is $15.00. Carrier transit time is additional to processing time.
Is each piece really one of a kind?
Yes — every piece is drawn, painted, sealed, and assembled by hand in small batches. Tiny variations in brushwork and texture are the point: no two pieces are exactly alike, and yours won't be exactly like the photo down to the brushstroke.
What is your return policy?
Earrings are final sale for change of mind for hygiene reasons. This does not apply to damaged, defective, incorrect or materially misdescribed items. For other pieces, request a return within 14 calendar days after delivery and send the approved return within 14 calendar days after authorization. Items must be unworn, unused and in original condition. You pay return shipping for change-of-mind returns; original outbound shipping is not refunded. We do not charge a restocking fee. For visible damage, an incorrect item, or a visible defect, please email hello@shopmaylo.com as soon as possible, preferably within seven calendar days of delivery. Include your order number and photos if available, and keep the item and packaging while we help resolve the issue. This reporting window does not affect your legal rights or claims for defects discovered later. When Maylo is responsible, we cover reasonable return or replacement shipping and offer an appropriate replacement or refund. We refund when a replacement is unavailable or applicable law requires it. Full details are on the Shipping & Returns page.
Can I commission a custom piece?
Absolutely — custom work is the heart of the studio. Email hello@shopmaylo.com with the occasion, colors, motifs, or story you have in mind, and Sheen will reply with ideas, a price range, and a timeline before anything is made.
What does saving a favorite do?
The heart icon keeps a piece in your Favorites on this device, so you can come back to it. Favorites and the device-local cart do not reserve inventory; availability is confirmed during secure checkout.
How do I reach Maylo?
Email hello@shopmaylo.com for order questions, sizing, materials, or custom ideas.